To survive in the twenty-first century, organizations must become lean, flexible, innovative and customer-driven. To do this, most companies need to analyze and redesign core business processes. They must abandon old ideas about how organizations should be managed and rethink how to do things faster, better, cheaper-or whether to do them at all. Business process analysis and redesign can tremendously improve an organization's productivity, profitability, responsiveness and customer satisfaction. Increased Productivity For applications where usage rates are very high, saving a few seconds on a screen can mean quantum leaps in returns. Increased Conversion Rate E-commerce websites - converting visitors to purchasers. Decreased Drop-off Rate Reducing in drop off rates during the check out process on e-commerce sites. Reduced Learning Curve Every Web site or application has an initial learning curve. Improved usability can reduce this initial time taken to learn. Reduced Reliance on Help Desks If customers can locate information easily on your Web site they have to rely less on your help desk. If the number of calls to your help desk is less, this reduces costs and improves ROI.